QUESTIONS AND ANSWERS

Common Inquiries

Q: What are the hours of operation for Sam's Groom Room?
A:

Monday 10:00 - 16:00
Tuesday 10:00 - 16:00
Wednesday 10:00 - 16:00
Thursday 10:00 - 16:00
Friday 10:00 - 13:00
Saturday Closed
Sunday Closed

Q: Can I drop in?

A: We operate by appointment only. This is to ensure no customer crossovers or stress is caused to the dogs in our care. Please contact us to make an appointment.

Q: Do you trim nails?

A: We trim nails during a full groom or bath and tidy. We do not book nail-only appointments.

Q: Does Sam's Groom Room express anal glands?
A: No, we do not express anal glands as this should only be done by a veterinarian.

Q: Can I stay with my pet during the grooming process?
A: For the comfort and safety of the dogs and our staff, we do not permit owners to stay with their pets during the grooming process. However, exceptions can be made if discussed and agreed upon prior to the appointment.

Q: Does Sam's Groom Room use muzzles during grooming?
A: We only use muzzles if the dog is trained and the muzzle is provided by the owner. Otherwise, we use positive reinforcement techniques to ensure that the grooming process is as stress-free as possible for the dog.

Q: How often should I bring my dog to Sam's Groom Room?
A: The frequency of grooming varies based on the breed, coat type, and lifestyle of your dog. We recommend scheduling appointments every 6-8 weeks, but we can provide personalized recommendations based on your dog's needs.

Q: How does Sam's Groom Room ensure the safety of the dogs during the grooming process?
A: We take extensive measures to ensure the safety of the dogs during every grooming session. This includes using gentle handling techniques, providing breaks as needed, and never leaving a dog unattended.

Q: What are the payment options for Sam's Groom Room?
A: We accept cash, card, and bank transfer options for your convenience.